How do you identify and fix stuff that is broken? You Titrate!
Whether you are Technical, non-technical, and in any field, doesn't all troubleshooting boils down to these 5 steps
I regularly speak with a number of Salesforce customers, marketers, admins, developers, data privacy pros and others
Understanding their challenges and helping them troubleshoot is the part that I enjoy the most.
And often, it boils down to titration
Titration is a method that uses a noticeable change due to chemical reaction.
We can use this approach to Titrate (detect/measure) our (and our business's) problems
e.g. When are our shopping carts abandoned, quotes rejected, code fails, privacy breached etc.
Here's how
1. Check
Inspect the basics, ensure everything is set up correctly
2. Titrate / Lay Traps
Measure, diagnose, debug, log etc.
3. Inspect
Apply logic, data analysis, read logs to determine what the issue could be based on the titration readings
4. Change
Make few/small changes with the intention to diagnose further, not to solve
5. Re-try
Run it again with the smallest size/impact and preferably in a controlled environment
Thoughts?
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