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Article 25
Data protection by design and by default
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For Salesforce customers this article is generally the most challenging to understand. It covers a number of different privacy rights such as the right to revoke consent, view/access/obtain their personal information and in some cases, right to erasure. Where applicable information must be given on who the data controller and data protection officer is.
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Impact
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Business processes and measures are required to support pseudonymization, commonly referred to as de-identification or anonymization of customer information. Having a simple process to comply with the right to view/access/obtain information is also critical.
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Solutions
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Manual: Build a flow process or apex to delete or anonymize requested customer data
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Automated: Consent Management
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Next: Article 30
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